How Can We Help Today?
Whether you have questions about pergolas, hot tubs, or your recent order, our team is ready to assist.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days. After that, you can expect delivery within 5 to 8 business days within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your delivery in real time. If you have not received tracking information within 3 business days, please contact us.
What is your return policy?
We want you to be happy with your purchase. If something is not right, contact our team within 30 days of delivery and we will walk you through the return process for eligible items.
Can I exchange an item for a different model?
Exchanges are handled on a case-by-case basis depending on availability. Reach out to our support team with your order number and the item you would like instead, and we will do our best to accommodate you.
How do I choose the right pergola or hot tub for my yard?
Start by measuring your available outdoor space and considering how you plan to use the area. Our team can help you compare dimensions, materials, and features so you find the perfect fit for your home and yard.
Do your riding lawn mowers come fully assembled?
Most riding lawn mowers require some minor setup upon delivery. Each product listing includes detailed assembly information, and our support team is happy to answer any specific questions before or after purchase.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment to You
Timely Responses
Owned and operated by Apex Home Yard, our support team replies to every inquiry within one business day.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Free Continental Shipping
Enjoy free shipping on most orders delivered within the Continental U.S., with no order minimum required.
Straightforward Returns
If your pergola, mower, hot tub, or fountain does not meet expectations, our returns process keeps things simple.
